Refunds and returns

Payments run through Paystack on the pay page after you register. Fees are also listed in the terms of use. Write support@cediforge.academy (Monday–Saturday, 8am–8pm GMT) or use contact us to start a refund.

1. No physical returns

We do not ship books, kits, or hardware. There is nothing to post back to a warehouse. A “return” here means we reverse a digital purchase and close the matching access.

2. Registration · ₵50

Paying ₵50 opens all six blueprints for 72 hours immediately. You can request a full refund within 24 hours of payment if you have not opened a lesson, submitted a worksheet, or started a quiz. After that, the three-day window is consumed access and is not refundable, except duplicate charges (section 6).

3. Course unlock · ₵40

After the 72-hour window, each blueprint is ₵40. Request a full refund within 48 hours of that payment if you have completed under 20% of the steps and have not passed a level quiz. Once a quiz is passed or most of the path is marked done, the course is used and not refundable.

4. Live coach · ₵80

The live coach is a 30-day human pass. Request a full refund within 24 hours if you have not sent a coach message in-app or on WhatsApp. After the first human reply, the pass is in use and not refundable.

5. How to request

1. Email support@cediforge.academy from the same address as your account, or send the contact form with topic “Refund or return”.
2. Include your Paystack reference, the amount, and which item you want reversed.
3. We confirm eligibility against your lesson progress and payment record, then submit the reversal to Paystack.

Eligible requests are reviewed within 3 working days. The cedis go back to the MoMo wallet or card you paid with. Banks and telcos then take 5–10 working days. We cannot force a faster telco credit.

6. Duplicate or failed charges

If Paystack charged you twice, or you paid and the classroom stayed locked, email us the references. Confirmed duplicates and failed unlocks are refunded in full. Do not open a chargeback until you have written support@cediforge.academy — chargebacks add bank fees and can freeze the account while we investigate.

7. What we do not refund

• Change of mind after you have used the classroom beyond the windows above
• Failure to make a sale after following a lesson — income is not guaranteed
• Access shared with other people in breach of the terms
• Partial “I watched half, refund half” on a course you already unlocked and used

8. Privacy of refund files

Payment references and emails we use to process a refund are handled under the privacy policy.

9. Questions

Still stuck? About the academy · support@cediforge.academy